V3VPN Privacy Policy

1. Introduction

Welcome to V3VPN. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our Virtual Private Network (VPN) services.

We are committed to protecting your privacy and ensuring complete transparency about our data practices.

By using V3VPN services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

Usage Information:

• Email address (for account creation and support)
• Payment information (processed by third-party payment processors)
• Account creation date
• Subscription status and plan details

2.2 Account and Technical Information

Technical Information:

• Operating system type (for app compatibility)
• App version (for technical support)
• Device information and connection methods
• Total number of simultaneous connections (for account management)

3. How We Use Your Information

We use the collected information for:

• Processing payments and managing subscriptions
• Providing customer support and technical assistance
• Improving our services and user experience
• Preventing fraud and ensuring account security
• Complying with legal obligations where required
• Sending important service updates and security notifications
• Troubleshooting connection issues and optimizing server performance

4. Data Sharing and Disclosure

V3VPN does not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our services:

• Payment processors (for subscription billing)
• Cloud infrastructure providers (for service delivery)
• Customer support tools (for technical assistance)
• Email service providers (for communications)

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required by law, court order, or legal process. We maintain detailed records that may be provided to authorities when legally compelled to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

5. Data Security

We implement robust security measures to protect your information:

• AES-256 encryption for all VPN connections
• Secure protocols including OpenVPN
• Regular security audits and penetration testing
• Encrypted data storage and transmission
• Access controls and employee security training
• Automatic kill switch functionality
• DNS leak protection

6. Data Retention

We retain information according to the following schedule:

• Account information: Retained while your account is active and for up to 1 year after cancellation for billing and support purposes
• Payment records: Retained as required by financial regulations (typically 3-7 years)
• Support communications: Retained for 2 years for quality assurance

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to certain data processing activities
• Withdraw consent where applicable

7.2 Regional Privacy Rights

For California Residents (CCPA/CPRA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information

For EU/UK Residents (GDPR/UK GDPR):

• Right of access and portability
• Right to rectification and erasure
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

8. International Data Transfers

V3VPN operates globally with servers in multiple countries. We ensure that international data transfers comply with applicable privacy laws through:

• Standard contractual clauses for EU data transfers
• Adequacy decisions where applicable
• Additional safeguards for data protection

9. Children's Privacy

V3VPN services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.

10. Third-Party Services

Our website and apps may contain links to third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you access.

11. Cookies and Tracking

We use cookies and tracking technologies for:

You can control cookie preferences through your browser settings.

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Performance monitoring cookies
• User preference cookies

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

Continued use of our services after policy updates constitutes acceptance of the revised terms.

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

13. Independent Audits

V3VPN undergoes regular independent security and privacy audits to verify our security practices and data handling procedures. Audit reports are made available upon request to demonstrate our commitment to privacy protection.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We aim to respond to all privacy requests within 30 days. For urgent matters, please mark your communication as "URGENT PRIVACY REQUEST."

• General Support: support@v3vpn.com

We aim to respond to all privacy requests within 30 days. For urgent matters, please mark your communication as "URGENT PRIVACY REQUEST."