Refund Policy

Refund Policy

At V3VPN, we aim to deliver secure, fast, and private internet access to all users.

This Refund Policy outlines when you may be eligible for a refund and under what circumstances refunds are not available.

By purchasing or subscribing to V3VPN, you agree to this Refund Policy in addition to our Terms of Service.

Last Updated on December 2024

Overview

V3VPN provides digital VPN services that allow users to browse securely and protect their online privacy.

Because access to our VPN network is granted immediately after payment, our refund policy is limited to specific cases as outlined below.

This policy applies to purchases made through:

  • Our official website: https://v3vpn.com/
  • Our mobile or desktop applications
  • Authorized resellers or payment processors (e.g., Stripe, PayPal, Paddle, etc.)

Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • You encountered technical problems that made the VPN service unusable, and our support team was unable to resolve the issue within 30 days of your report.
  • You made a duplicate payment for the same subscription.
  • You were incorrectly charged due to a technical or billing system error.

Refunds are not available in the following cases:

  • You changed your mind or no longer wish to use the service.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
  • You failed to provide sufficient details for us to verify your claim.
  • The refund request was submitted after 30 days from the date of purchase.

Free Trial & Promotional Offers

If you began your subscription with a free trial, you are not eligible for a refund once the trial period ends and your first payment is processed, unless the charge was unintentional or unauthorized.,Refunds for discounted or promotional plans are not available except where required by law.

How to Request a Refund

To request a refund:

Our support team will review your request and notify you of approval or rejection.

If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.

  • Email our support team at teamv3vpn@gmail.com.
  • Include your account email, payment receipt, and a short description of the issue.
  • Submit your refund request within 30 days of your purchase date.

Auto-Renewals and Cancellations

V3VPN subscriptions renew automatically unless canceled at least 24 hours before the next billing cycle.

To avoid unwanted charges:

  • Cancel your subscription through your account dashboard or by contacting our support team before the renewal date.

Payments Made Through Third Parties

If you subscribed via a third-party platform (e.g., Google Play, Apple App Store, or Paddle), you must request a refund directly through that platform.

Each third party has its own refund policies, and we cannot override their decisions.

Non-Refundable Circumstances

Refunds will not be issued when:

  • The VPN service is functioning properly, but your local network, ISP, or firewall is preventing the connection.
  • You used the service to access restricted or illegal content.
  • Refund requests are made beyond the allowed period.

Policy Updates

We may update or modify this Refund Policy at any time.

The updated version will always be posted on this page with the effective date.

Continued use of our services after such updates constitutes your acceptance of the revised policy.