1. About These Terms
These Terms, together with our [Privacy Policy], form a legally binding agreement between you and v3vpn. We've written these terms in plain English to make them easy to understand, but they're still legally binding.
Key Points:
- You must be 18+ years old to use v3vpn
- By creating an account, you accept these terms
- We may update these terms from time to time
- Continued use after changes means you accept the updated terms
2. Our VPN Service
v3vpn provides secure, private internet access through our virtual private network service. Here's what you get:
What We Provide:
- Access to geo-restricted content (where legally permitted)
- Encrypted internet connection through our servers worldwide
- Multiple device connections per account
- Protection of your online privacy and data
- 24/7 customer support
What We don't:
- We don't log your browsing activity, traffic data, or IP addresses
- We don't store records of what websites you visit
- We don't track your online behavior
- We don't sell your data to third parties
3. Account Registration & Subscription
Creating Your Account:
- Contact us immediately if you suspect unauthorized access
- Choose a strong password and don't share your login details
- You're responsible for keeping your account secure
- Provide accurate information during registration
Subscription Plans:
- We accept major credit cards, PayPal, and cryptocurrency
- Auto-renewal is enabled by default (you can turn it off anytime)
- Payment is due in advance for your selected billing period
- View current pricing and plans on our website
Device Limits:
- Each subscription allows connection on up to 10 devices simultaneously
- Need more connections? Contact us about additional licenses
4. Payment & Billing
Automatic Renewal:
- No cancellation fees
- Cancel anytime in your account dashboard or contact support
- You'll be charged using your selected payment method
- Subscriptions automatically renew unless you cancel
Price Changes:
- Changes take effect at your next renewal
- Price changes won't affect your current billing period
- We may change our prices with 30 days' advance notice
5. Money-Back Guarantee
We offer a 30-day money-back guarantee for new customers:
- This applies to new customers only (not renewals) Refunds typically process within 7 business days
- Refunds are issued to your original payment method
- Contact our support team to process your refund
- Request a full refund within 30 days of your first purchase
Note: Refunds for App Store purchases are handled by Apple/Google according to their policies.
6. Acceptable Use Policy
We want v3vpn to be safe and legal for everyone. When using our service:
You May:
- Protect your data on public Wi-Fi Use our service for any lawful purpose
- Access geo-restricted content where legally permitted
- Browse the internet privately and securely
You May Not:
- Engage in activities prohibited by your local laws
- Use our service to harm others or violate their rights
- Share copyrighted content without permission
- Hack, attack, or probe other systems
- Send spam or malicious content
- Use our service for illegal activities
Consequences: If we determine you're violating these rules, we may:
- Report illegal activities to authorities if required by law
- Permanently terminate your service
- Temporarily suspend your account
- Issue a warning
7. Service Availability
What We Strive For:
- Regular security updates and improvements
- Servers in 50+ countries
- Fast, reliable connections
- 99.9% uptime across our server network
What May Happen:
- We may add or remove server locations
- Connection speeds may vary based on location and network conditions
- Some servers may be temporarily unavailable
- Occasional maintenance or server issues
No Guarantees: While we work hard to provide excellent service, we can't guarantee:
- Compatibility with all devices or software
- Access to particular websites or services
- Specific connection speeds
- Uninterrupted service 24/7
8. Privacy & Data Protection
Your privacy is fundamental to our service:
What We Collect:
- Technical information to improve our service
- Connection timestamps and bandwidth usage (not linked to your activity)
- Email address and payment information for your account
What We Don't Collect:
- Any information that could identify your online activities
- DNS queries or IP addresses of websites you visit
- Your browsing history or traffic content
For complete details, see our [Privacy Policy].
9. Third-Party Services
External Links:
- Their terms and privacy policies apply
- We're not responsible for their content or practices
- Our website may link to third-party sites
Partner Services:
- We're not liable for partner service issues
- These are governed by their own terms
- We may offer services from trusted partners
10. Intellectual Property
Our Rights:
- You can't use our intellectual property without permission
- Our logo, name, and branding are our trademarks
- v3vpn owns all rights to our service, software, and content
Your Rights:
- We don't claim ownership of your data or communications
- You retain rights to any content you create
11. Limitation of Liability
Important Legal Notice: To the maximum extent permitted by law:
- We're not responsible for data loss or security breaches on your devices
- We're not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the service
- v3vpn is provided "as is" without warranties
This doesn't limit our liability for fraud, gross negligence, or death/personal injury caused by our negligence.
12. International Use
Global Service:
- We may block service in certain jurisdictions if required by law
- Some countries restrict or prohibit VPN use
- You're responsible for complying with your local laws
- v3vpn serves customers worldwide
US-Based Company:
- We comply with applicable US regulations and court orders
- US laws may apply to our service and data handling
- v3vpn is operated from the United States
13. Account Termination
You Can:
- Stop auto-renewal in your account settings
- Delete your account through our support team
- Cancel your subscription anytime
We May:
- Discontinue service with reasonable notice
- Close accounts for non-payment
- Suspend or terminate accounts for Terms violations
After Termination:
- Privacy Policy Outstanding balances remain due
- We'll delete your account data according to our
- You can use the remaining paid service time
14. Changes to Terms
Updates:
- Previous versions are available upon request
- Continued use after changes means acceptance
- Material changes will be emailed to your registered address
- We may update these Terms occasionally
15. Dispute Resolution
Preferred Approach:
- Most issues can be resolved without legal action
- We're committed to resolving problems quickly and fairly
- Contact our support team first for any issues
Legal Process:
- You may have rights to binding arbitration
- Disputes will be resolved in US courts
- These Terms are governed by US law
16. Contact Information
Need Help?
- Live Chat: Available 24/7 on our website
- Legal Questions: legal@v3vpn.com
- Support: support@v3vpn.com
17. Miscellaneous
Complete Agreement: These Terms and our Privacy Policy constitute the complete agreement between us.
Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
No Waiver: Our failure to enforce any provision doesn't waive our right to enforce it later.
Assignment: We may transfer these Terms in connection with a business sale, merger, or other similar transaction. You can't transfer your rights without our consent.
Thank you for choosing v3vpn! We're committed to protecting your privacy and providing excellent VPN service. If you have questions about these Terms, please don't hesitate to contact us.